FAQ

Frequently Asked Questions

"Got questions? We've got answers. Dedicated to making your shopping experience seamless."

Can I customize my size?

– Yes, we offer full customization.

Quality of fabric?

-We use premium fabrics with in-house quality control.

Delivery time?

-"As each abaya is uniquely customized to your fit, please allow 7–10 days for meticulous crafting and delivery."

Cash on Delivery?

-"50% advance is required for all custom orders, with the balance due on delivery."

Return/Exchange?

-"Exchanges are only accepted for manufacturing defects or wrong items. Since customized pieces are tailor-made for you, they are non-returnable unless the mistake is ours.".

Physical Store?

– Yes, you can visit us at our outlet.

What Return Policy Do You Have?

-Returns are accepted only for manufacturing defects or wrong items.-Customized abayas are non-returnable unless the error is on our part.-Please report any issues within [24/48] hours of receiving your order.

How can I follow up on my order?

-Order ID: Use the unique Order ID provided at checkout to track your status.-Direct Support: Message us on Messenger or WhatsApp with your phone number for real-time updates.

Which forms of payment are accepted by you?

-Mobile Banking: Bkash, Nagad, and Rocket.-Cards: All major Debit and Credit cards (Visa, Mastercard).-Cash on Delivery: Available for the remaining balance after a 50% advance.

Do you provide shipping to other countries?

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How can I get in touch with your customer service?

-Direct Call: Reach us at [01685912234] for any queries.-WhatsApp: Message us for a quick response.-Facebook Messenger: DM us directly on our page.

Frequently Asked Questions

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